Returns & Refunds
We want you to love your order. If something isn't right, here's how we make it right.
Return Window
You have 30 calendar days from the date of delivery to initiate a return. Items received outside this window will not be accepted. We recommend inspecting your order immediately upon arrival.
Condition Requirements
- ✓ Items must be unused, unwashed, and in original condition
- ✓ All original tags and packaging must be intact
- ✓ Items must be free of odors, stains, pet hair, or signs of wear
How to Return
- 1
Contact us
Email Sales@CoastalStandards.com or use our contact form. Include your order number and reason for return.
- 2
Receive authorization
We'll review your request and send a Return Authorization (RA) number within 1-2 business days.
- 3
Ship it back
Pack the item securely with your RA number visible. Ship to: Coastal Standards, 2401 Bethel Church Rd, Sumter, SC 29154.
- 4
Refund processed
Once we receive and inspect your return, your refund will be issued within 5-7 business days.
Exceptions & Non-Returnable Items
Custom-printed items — DTF transfers, screen-printed apparel, embroidered garments, PVC patches, and any decorated/customized products are non-returnable unless there is a manufacturing defect or an error made by Coastal Standards.
- ✗ Sale items and clearance products
- ✗ Gift cards and digital products
- ✗ Custom-decorated apparel and transfers
Frequently Asked Questions
Still have questions?
Our support team is here to help with any return or refund inquiry.
Contact Support